Trade Assurance covers every stage of your purchasing journey
We provide buyers on Alibaba.com with secure ways to pay, protect against unforeseen circumstances such as product or shipping issues, and mediate between buyers and suppliers to resolve any issues related to the purchase.
How we protect your purchases on Alibaba.com
Trade Assurance makes it easier and safer for both buyers and suppliers to do business globally. Here is how it works.
Start Trade Assurance order
You reach an order agreement with a supplier on Alibaba.com.
Pay through Alibaba.com
Check out with an online payment method or make a wire transfer via Alibaba.com.
Payment held in escrow
Your payment is held in escrow and released to the supplier after the product is received and confirmed.
Get money back if order terms are not met
We will assist you in reaching a resolution, including refunds or compensation for order issues.
The buyer
Payment held in escrow
Trade Assurance
The supplier
What is covered
Safe & easy payments
Money-back policy
Shipping & logistics services
After-sales protections
Safe & easy payments
Every payment you make through Alibaba.com is encrypted, secure, and processed in as quickly as 2 hours.
Pay with any major online payment method or make a bank-to-bank wire transfer, all in your local currency.
You may also be eligible for flexible financing, such as Payment Terms: 30/60 Days* to free up your cash flow.
*For eligible buyers
Money-back policy
Claim a refund to get your money back if your order has not been shipped, goes missing, or arrives with defects, incorrect items, damages, or other product-related issues.
If you are in an eligible country*, you can also take advantage of our Easy Return service to return defective products locally for free.
*Available for orders under US $3,000 and to buyers in Australia, Belgium, Canada, Chile, Czech Republic, France, Germany, Israel, Italy, Japan, Korea, Mexico, Netherlands, Pakistan, Poland, Portugal, Russia, Saudi Arabia, Spain, Switzerland, Ukraine, United Arab Emirates, the United Kingdom, the United States and more to come. Read our terms and conditions for full eligibility requirements.
After-sales protections
Get support at your doorstep with our on-site installation, maintenance, repair and free replacement parts services for eligible products.
Buyer voices
See how Trade Assurance benefits others like you.
"Creates peace of mind, knowing that both the supplier and ourselves are protected for the whole transaction."
Nodnal
Brandon Cubina
Shipping & logistics services
Reduce inventory uncertainty knowing your order will be delivered by a fixed date or you receive platform compensation with our On-time Delivery Guarantee.
With Alibaba.com Logistics, you can enjoy the reliability of our own logistics network and track your shipment in real-time for most countries and regions around the world.
